Payment and Refund Policy

Effective: February 3, 2026

Healthcareplus Dating is committed to transparent, fair billing practices. This Payment and Refund Policy explains how we handle subscriptions, accepted payment methods, auto-renewal, cancellations, and refunds. We believe you deserve complete clarity about every charge on your account - no hidden fees, no surprises.

Accepted Payment Methods

We accept a variety of secure payment options to make your experience as convenient as possible:

  • Visa - credit and debit cards
  • Mastercard - credit and debit cards
  • American Express - credit cards
  • PayPal - linked bank accounts and balances
  • Apple Pay - for iOS app purchases
  • Google Pay - for Android app purchases

All transactions are processed through PCI DSS-compliant payment gateways with 256-bit SSL encryption to protect your financial data. We never store your full credit card number on our servers.

Subscription Plans and Billing Cycles

Healthcareplus Dating offers flexible subscription plans designed to fit your dating goals and budget. All plans include access to verified European women profiles, unlimited messaging, and advanced search filters.

Plan Billing Cycle Price Renewal
Monthly Every 30 days $9.99/month Auto-renews monthly
Quarterly Every 90 days $24.99/quarter Auto-renews quarterly
Annual Every 365 days $79.99/year Auto-renews annually

New members receive a 2-week free trial on their first subscription. Your billing cycle begins at the end of the trial period unless you cancel beforehand. Payment is charged to your selected payment method at purchase confirmation.

Billing Start Date: Your paid subscription begins the day after your free trial ends. You will receive an email confirmation with your billing date, plan details, and total charge before the first payment is processed.

Auto-Renewal Terms

To ensure uninterrupted access to your matches and conversations, all Healthcareplus Dating subscriptions auto-renew by default. Here is how auto-renewal works:

  • Your subscription automatically renews at the end of each billing cycle unless you cancel at least 24 hours before the current period ends.
  • Your account is charged for renewal within 24 hours before your current billing period expires.
  • Charges appear on your statement as "HEALTHCAREPLUS DATING" or "HCP*DATING" depending on your payment provider.
  • We send a renewal reminder email 7 days before your next billing date so you always know when a charge is coming.
  • Renewal is processed at the same rate as your current plan unless we notify you of a price change at least 30 days in advance.

You can manage your subscription and disable auto-renewal at any time through your Account Settings or through your app store subscription settings (Apple Account Settings for iOS, Google Play for Android).

Refund Eligibility and Process

When You May Be Eligible for a Refund

We want every member to feel confident about their investment. You may be eligible for a refund in the following situations:

  • Duplicate charges: If you were accidentally billed twice for the same subscription period.
  • Technical errors: If a platform malfunction prevented you from accessing paid features during your billing cycle.
  • Unauthorized charges: If your payment method was used without your consent (subject to verification).
  • First subscription within 14 days: If you are a new subscriber and request a refund within 14 days of your first paid charge, you may receive a full refund provided you have not engaged in significant platform activity.

Refunds are generally not available for partial months of service, change-of-mind cancellations after the 14-day window, or accounts suspended for Terms of Service violations.

How to Request a Refund

Follow these steps to submit a refund request:

  1. Log in to your Healthcareplus Dating account and navigate to Account Settings > Billing History.
  2. Identify the charge you wish to dispute and click "Request Refund" next to the transaction.
  3. Provide a reason for your refund request and any supporting details (screenshots, error messages, etc.).
  4. Submit your request. You will receive a confirmation email with a case reference number.
  5. Wait for review. Our billing team reviews all requests within 3-5 business days.
  6. Receive your refund. Approved refunds are processed to your original payment method within 5-10 business days after approval.

Refund Window: For the best chance of approval, submit your refund request within 14 days of the charge in question. Requests submitted after 30 days are reviewed on a case-by-case basis and may not be approved.

How to Cancel Your Subscription

You can cancel your subscription at any time. Cancellation stops future billing but your current paid period remains active until it expires. Here is how to cancel:

Cancel Through Your Account

  1. Log in to your Healthcareplus Dating account.
  2. Go to Account Settings > Subscription.
  3. Click "Cancel Subscription" and confirm your choice.
  4. You will receive a cancellation confirmation email immediately.

Cancel Through App Store

  • iOS (Apple): Open Settings > tap your name > Subscriptions > Healthcareplus Dating > Cancel Subscription. Manage subscriptions through your Apple Account Settings.
  • Android (Google Play): Open Google Play Store > Menu > Subscriptions > Healthcareplus Dating > Cancel.

After cancellation, you retain full access to premium features until the end of your current billing period. Your profile and conversation history are preserved for 90 days in case you decide to resubscribe.

Chargeback and Dispute Resolution

If you believe a charge from Healthcareplus Dating is incorrect, we strongly encourage you to contact our billing support team first before initiating a chargeback through your bank or credit card provider. In most cases, we can resolve billing concerns faster and more favorably through direct communication.

When you file a chargeback with your financial institution:

  • Your Healthcareplus Dating account may be suspended pending resolution of the dispute.
  • We will provide transaction records and usage data to your payment provider for review.
  • Chargeback disputes typically take 30-90 days to resolve through banking channels, compared to 3-5 business days through our internal process.
  • Repeated or fraudulent chargebacks may result in permanent account termination.

We are committed to resolving every billing concern fairly. Reach out to us first - we are here to help.

Our Commitment to Pricing Transparency

At Healthcareplus Dating, we believe trust starts with honest billing. Our pricing transparency commitments:

  • No hidden charges - the price you see is the price you pay.
  • Clear pricing displayed before every purchase, with a full cost breakdown.
  • Email receipts sent immediately for all transactions and renewals.
  • No price increases without at least 30 days advance written notice.
  • Free features remain free - we will never lock previously free features behind a paywall.
  • No cancellation fees - cancel anytime without penalty.

Contact Our Billing Support Team

Our dedicated billing support team is available to answer questions about charges, subscriptions, refunds, or any payment-related concerns.

  • Email: [email protected]
  • Response Time: Within 24 hours on business days (Monday-Friday, 9 AM - 6 PM EST)
  • Include in your email: Your account email address, the transaction date, amount in question, and a brief description of your concern.

For general platform questions, visit our Contact Us page. For information about how we handle your data, review our Privacy Policy and Terms & Conditions.

This policy was last updated on February 3, 2026. We may update this policy periodically. Material changes will be communicated via email and a prominent notice on our platform at least 30 days before they take effect.